Complaints

Information regarding complaints

If the purchased goods do not meet your expectations or have defects, we encourage you to contact our customer service department for a quick resolution of the problem.

We will make every effort to ensure that the complaint process runs smoothly and without unnecessary formalities.

Please note that we have up to 14 business days to process a complaint from the moment we receive the goods along with a description of the problem.

If the complaint is accepted, various forms of compensation will be possible, such as replacing the goods with new ones, repairing the defect, or in certain cases, a refund.

We want to ensure that each case is equally important to us and will be treated with due attention.

We encourage you to keep the proof of purchase and product packaging, as they may be required for the complaint process.

If the complaint is accepted, all costs related to shipping are covered by the buyer.

We make every effort to ensure our customers are satisfied with their purchases and service, so in case of any doubts, we are here to help and advise.